Yes, we offer nationwide delivery across South Africa for a flat rate of R99.

Yes. We offer free nationwide shipping on all orders over R799. For orders below R799, a R99 shipping fee is added and shown at checkout before payment.

Orders are typically processed within 1 business day. Once dispatched, delivery usually takes 1–4 working days, depending on your location and courier availability.

Delivery times are estimates and may occasionally be affected by peak periods, public holidays, weather, or courier delays.

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information so you can follow your delivery.

Please double-check your address and contact details at checkout. Valerio & Co cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

We accept returns within 30 days of delivery, provided the item is unworn, in its original condition, and includes all original packaging, tags, and accessories, with no signs of damage, misuse, or alteration.

For hygiene reasons, earrings can only be returned if they are defective or damaged on arrival.

Email our support team at support@valeriosa.co.za with your order number, the item(s) you’d like to return, and a brief reason for the return. Once approved, we’ll send instructions on how to send it back.

Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect, damaged item, incorrect item received, or an error on our part. We recommend using a tracked shipping service, as we can’t be held responsible for items lost in transit.

Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are processed to your original payment method within 5–7 business days, though your bank or payment provider may take additional time to reflect it.

Original shipping fees are non-refundable unless the return is the result of an error on our part.

Contact us within 7 days of delivery at support@valeriosa.co.za with your order number, clear photographs of the item and packaging, and a brief description of the issue. Once reviewed, we’ll arrange a replacement, store credit, or full refund at no additional cost to you.

Orders can be cancelled within 2 hours of being placed. After this window, your order may already be in processing and cancellation can’t be guaranteed. Contact our support team as soon as possible to request a cancellation.

Yes, contact our support team to request an exchange. Exchanges are subject to product availability, and customers cover any related shipping costs unless the exchange is due to an error on our part.

Gift cards, personalized or custom-made items, final sale or clearance products, and earrings (unless defective) cannot be returned.

Our Lifetime Warranty covers manufacturing defects and issues resulting from materials or workmanship, including discoloration, loss of plating or tarnishing under normal wear, and manufacturing defects such as faulty clasps, broken links, or workmanship issues.

The warranty does not cover lost or stolen jewelry, damage from accidents, misuse, neglect, or improper care, intentional damage, alterations or repairs by third parties, normal wear and tear (such as scratches or dents), or claims submitted without photographic evidence.

The warranty is offered in good faith and subject to a fair use policy; we reserve the right to refuse claims involving misuse, intentional damage, fraud, or repeated abuse of the policy.

Take a clear photo of the issue, note your order number, and email both to support@valeriosa.co.za. Our team will assess your claim and get back to you with next steps as quickly as possible.

We’ll either replace the item or issue store credit for its value.