Valerio & Co Return & Refund Policy

At Valerio & Co, your satisfaction is important to us. We take great pride in the quality of our jewelry and want you to love every piece you receive. If for any reason you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery, provided that:

• The item is unworn and in its original condition.

• All original packaging, tags, and accessories are included.

• The item shows no signs of damage, misuse, or alteration.

For hygiene reasons, earrings may not be eligible for return unless they are defective or damaged upon arrival.

How to Request a Return

To initiate a return, please contact our customer support team at hello@valeriosa.co.za with:

• Your order number

• The item(s) you wish to return

• A brief reason for the return

Once approved, we will provide instructions on how to return your order.

Return Shipping

Unless the return is due to a manufacturing defect, damaged item, incorrect item received, or an error on our part, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as Valerio & Co cannot be held responsible for items lost in transit during the return process.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Clear photographs of the item and packaging

• A brief description of the issue

Once reviewed, we will arrange a replacement, store credit, or full refund at no additional cost to you.

Order Cancellations

Orders may be cancelled within 2 hours of being placed. After this period, your order may already be in processing and cannot be guaranteed for cancellation.

To request a cancellation, please contact our support team as soon as possible.

Exchanges

If you would like a different size, colour, or style, please contact our support team.

Exchange requests are subject to product availability. Customers are responsible for any applicable shipping costs associated with exchanges unless the exchange is due to an error on our part.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made items

• Final sale or clearance products

• Earrings (unless defective)

Need Assistance?

If you have any questions regarding your order, returns, or refunds, our support team is always happy to help.

Email: hello@valeriosa.co.za

Thank you for choosing Valerio & Co.